Frequently Asked Questions

Got a question? We're here for you, don't hesitate to contact us if you don't see your question here. Below we have answered most frequently asked questions in order to give you instant answers.

Categories

Orders and deliveries

Where can I find a distributor, sales representative or agent in my country?

We sell to all continents and over 50 countries. Our country representatives and agents can be found on our website here. If your country is missing from the list, please contact Sales here.

We sell to all continents and over 50 countries. Our country representatives and agents can be found on our website here. If your country is missing from the list, please contact Sales here.

Are there any minimum order quantities?

It is totally depending on the tube dimension, in some sizes we do not have basically a minimum order quantity at all. Contact our sales to find out the minimum order quantity of any specific product.

It is totally depending on the tube dimension, in some sizes we do not have basically a minimum order quantity at all. Contact our sales to find out the minimum order quantity of any specific product.

What are the bundle sizes?

It depends on the tube dimension. Contact our sales to find out the bundle size of any specific product.

It depends on the tube dimension. Contact our sales to find out the bundle size of any specific product.

What are the delivery times?

We have hundreds of dimensions in stock. Average shipment time for stock items is 3-5 days. In case the required product is not in stock, we can normally produce it in few weeks.

We have hundreds of dimensions in stock. Average shipment time for stock items is 3-5 days. In case the required product is not in stock, we can normally produce it in few weeks.

How are products packaged and protected for delivery?

Our standard products are wrapped in plastic film and we use a also cardboard corner protection in bundles. We can also provide customer-specific packing and protection methods for example for project deliveries.

Our standard products are wrapped in plastic film and we use a also cardboard corner protection in bundles. We can also provide customer-specific packing and protection methods for example for project deliveries.

How is the cargo loaded?

Using forklift and Actiw LoadPlate automatic container loading equipment.

Using forklift and Actiw LoadPlate automatic container loading equipment.

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